HOW TO ORDER

Order by Mail:

5369 Canotek Rd. Unit #8

Gloucester (Ottawa), ON  K1J 9J3

 

Order by Phone:

TOLL-FREE  1 - 888 - KIDS

Ottawa-area   (613) 742 - 0308

Order by Fax:  (613) 742 - 0309

 

Or Visit  our Warehouse/Showroom

located at the above address. We are open:

9:30 A.M. to 6:00 P.M. Mon. to Thurs.

9:30 A.M. to 6:00 P.M. Fri.

11:00 A.M. to 3:00 P.M. Sat.

Or By Special Appointment

 

With your order please include:

-CUSTOMER NAME

-SHIP TO & BILL TO ADDRESSES

-P.O. #  (if applicable)

-TELEPHONE NUMBER

-SHIPPING INSTRUCTIONS

-PAYMENT FOR ORDER IF OPEN ACCOUNT HAS NOT BEEN ESTABLISHED

-PRODUCT NAME, CATALOGUE NUMBER & PAGE, COLOUR CHOICE (where necessary). This helps us in providing you with faster service.

 

PRICES

Although every attempt will be made to offer goods at our current listed prices, market conditions may require us to change our prices without notice. Occasionally, undetected errors occur & it  is necessary to correct them after the catalogue has been printed.We apologize for any inconvenience this may cause.

 

 

WARRANTIES

Warranties cover defects & structural damage under normal use & are subject to manufacturers’ conditions. Proof of  purchase is required.

 

TERMS

For approved customers (Credit application must be completed

& returned) only. Regular terms are net 30 days. Overdue accounts will be charged 1.5% per month on amounts past due.  Shipments will NOT be made on overdue accounts.  Personal orders should be accompanied by a cheque or credit card #

& signature. Invoices will NOT be issued for amounts less

than $25.00

 

 

SHIPPING CHARGES

Regular orders over $250.00 (excluding taxes) will be shipped free of charge in the Ottawa-Hull area.  A delivery charge may apply to all large bulk items such as climbers, equipment, etc. Please inquire for charges.  Please estimate 10% of order value for shipping charges for regular orders not within our delivery area or under minimum for free shipping. This does not apply to heavier &/or oversized items such as furniture, climbers, paint, paper, sand, etc. which cannot always be shipped by common carrier. Shipping charges can be higher for these items. Please call for estimate.  Institutions with open accounts will be charged actual freight charges.  A $5.00 handling charge will

be added to orders under $25.00.

 

CONSOLIDATING ORDERS

Small orders may be consolidated in order to achieve free delivery status (one address only) within our delivery area provided that each order is a minimum of $25.00. Otherwise,

a $5.00 handling charge will be applied to each order under $25.00.

 

RECEIVING YOUR ORDER

-All merchandise is thoroughly inspected & carefully packaged before leaving our warehouse.

-Count cartons & inspect for damages, sign only for number of cartons you receive. Note exceptions and/or damages on freight bill BEFORE driver leaves.

-Report damages immediately & make a claim to your carrier.

-If you have any problems dealing with the carrier, please, call us for assistance.

-Any shortages or damages must be reported within 10 days.

 

RETURNS

-Unless product is defective, returns must be made within 14 DAYS of receipt of goods & in original packaging in resellable condition.

-If you wish to return an item, please, call us for a return authorization number & to determine shipping method. Return authorization number must appear on OUTSIDE of parcel being returned. Return authorization is valid for 10 days from date of issue. Unauthorized returns will NOT be accepted.

-Returned merchandise will be examined & credit issued accordingly. Deductions from outstanding invoices are prohibited until credit has been issued.

-Please note that in some circumstances, a 15% restocking  charge may  apply to special orders & equipment.

 

TAXES

Prices do not include taxes. Appropriate taxes will be added to

your invoice.

 

BACKORDERS

Backorders under $30.00 will automatically be cancelled.